Boss Lady Boxes Privacy Policy

Effective Date: January 29, 2026
Last Updated: June 8, 2026

1. Information We Collect

A. Information You Provide

Depending on how you interact with us, you may provide:

• Name, email address, phone number, billing address, service address, and other contact information
• Service details, including dumpster size, project type, requested dates, delivery and pickup instructions, access information, and disposal details
• Messages, photos, files, reviews, form submissions, quote requests, and customer-support communications
• Text-message consent choices, opt-out requests, and communication preferences
• Records needed to administer a booking, process payment, document service, or resolve a question or dispute

B. Information Collected Automatically

When you use the Site, we and our service providers may collect:

• Pages visited, links clicked, form interactions, and referring pages
• Browser type, device type, operating system, IP address, and approximate location derived from IP address
• Cookie identifiers, analytics information, security logs, and diagnostic data

C. Booking and Payment Information

Online booking may be handled through the Boss Lady Boxes iCANS customer portal and related service providers. Payment-card information is processed by the applicable payment processor. Boss Lady Boxes does not intentionally store full payment-card numbers on its own website servers.

D. Communications Information

When you call, text, email, or otherwise communicate with us, we may collect the content of the communication, the phone number or address used, delivery and response information, voicemail, attachments, timestamps, and related service records.

We currently use Quo, formerly OpenPhone, as a business calling and messaging platform. Quo and underlying communications providers may process communications and related metadata to deliver calling, voicemail, SMS, MMS, auto-reply, and shared-inbox functions.

E. Sensitive Information

We do not request sensitive personal information that is unnecessary for our services. Please do not submit health information, government identification numbers, financial-account credentials, or precise device geolocation unless we specifically request information reasonably necessary for a lawful business purpose.

2. How We Use Information

We may use information to:

• Respond to inquiries and provide quotes
• Book, schedule, deliver, coordinate, complete, and document services
• Send requested service communications, confirmations, reminders, delivery or pickup updates, receipts, and support responses
• Process payments, additional authorized charges, refunds, and billing questions
• Maintain customer, service, accounting, consent, and communication records
• Improve the Site, services, customer experience, routing, and internal operations
• Detect fraud, misuse, safety issues, prohibited materials, or security incidents
• Enforce agreements and protect our rights, property, customers, personnel, and equipment
• Comply with legal, tax, accounting, carrier, insurance, and regulatory requirements
• Send marketing communications only when legally permitted and, where required, separately authorized

3. How We Disclose Information

We do not sell personal information. We may disclose information as reasonably necessary to the following categories of recipients:

• Booking and customer-management providers, including iCANS, to administer reservations and customer records
• Payment processors to process transactions, refunds, and authorized charges
• Communications providers, including Quo and underlying carriers, to provide calling, SMS, MMS, voicemail, and related communications
• Website, hosting, analytics, security, and technology providers that support the Site and business systems
• Service partners, disposal facilities, insurers, professional advisers, and contractors when reasonably necessary to perform services, address claims, or operate the business
• Government authorities, courts, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, or legal interests
• A successor or transaction participant in connection with a merger, financing, sale, reorganization, or transfer of all or part of the business, subject to applicable law

Mobile Information and Text-Message Consent

We do not sell mobile information. We do not share mobile opt-in data, consent records, or phone numbers with third parties or affiliates for their independent marketing or promotional purposes.

We may disclose mobile information to service providers that help us deliver messages, maintain consent or opt-out records, provide customer support, prevent fraud, or complete requested services. Those disclosures are limited to the applicable business purpose.

4. Text Messages

When you provide a mobile number in connection with an inquiry, quote request, booking, or active service and affirmatively request or agree to text communication, we may send service-related SMS or MMS messages about that request or service. Messages may include confirmations, scheduling, delivery and pickup coordination, reminders, billing notices, receipts, support responses, and requested follow-up.

Our first outbound message will identify Boss Lady Boxes and include instructions to reply STOP to unsubscribe. Marketing or promotional texts require a separate opt-in when required by law and are not a condition of purchasing services. Message frequency varies. Message and data rates may apply.

You may revoke consent through STOP or another clear opt-out request. We honor supported keyword opt-outs automatically and immediately, permit one non-marketing confirmation message, and require new affirmative consent before resuming text messages that require consent.

See our Text Messaging Terms for more information.

5. Cookies and Analytics

We may use essential cookies, analytics technologies, security tools, and similar technologies to operate the Site, understand usage, improve performance, and prevent misuse. Browser settings may allow you to block or delete cookies, although doing so may affect certain features.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including service administration, accounting, tax, payment, consent, dispute, insurance, safety, fraud-prevention, and legal purposes.

Retention periods vary by record type. We may retain booking, payment, service, communication, opt-in, and opt-out records after a service is completed when reasonably necessary to document the transaction, honor communication preferences, or comply with legal obligations.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. We also use established service providers for booking, payment, communications, hosting, and related functions. No system or method of transmission is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Privacy Rights

You may contact us to request access to, correction of, or deletion of personal information associated with you. You may also update communication preferences or withdraw text-message consent. We may need to verify your identity and may retain information when permitted or required by law.

Texas Residents

Depending on the applicability of the Texas Data Privacy and Security Act and available exemptions, Texas residents may have rights concerning access, correction, deletion, data portability, and certain opt-outs. We do not sell personal data. To submit a privacy request or appeal a prior privacy-request decision, contact us using the information below and clearly describe the request or appeal.

9. Children’s Privacy

The Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information was collected without appropriate authorization, we will take reasonable steps to delete it.

10. Third-Party Sites and Services

The Site may link to third-party websites, booking portals, payment services, maps, social platforms, or other services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above identifies the most recent revision. Material changes will apply prospectively unless otherwise required by law.

12. Contact Us

Boss Lady Boxes
1085 County Road 431
Glen Rose, TX 76043

Email: info@bossladyboxes.com
Phone: 817-900-2677

Terms & Conditions · Text Messaging Terms